Placing an order is very simple:

  • Go to the product of your choice
  • Click on the button 'Add to Cart'
  • Click 'continue shopping' to view the range further or click on 'complete order' to pay
  • When your order is complete fill in your details and follow the steps: Enter data, Pay, Complete
  • The order is final at the end of step 3 (paying) when you confirm the purchase.
  • It's possible to still make changes before step 3 is confirmed
  • You will receive an order confirmation when the order is placed


Can I pick up my order in the showroom?

If you have chosen "pick-up in our showroom" when ordering online, you can pick up your order from the next business day, provided that the product is in stock. You will receive a retrieval message with directions when the order is ready. 

If you need the product the same day, you can reserve the product by phone or email. The product is then laid out in our showroom without any obligation and could be purchased immediately.  

Reserve product
E | hello@stoov.com
T | 030 - 7519716

Opening hours
Days: 9:00 - 17.00 hours

Stoov BV
Rembrandtlaan 36
3723 BJ Bilthoven


Can I have my order delivered somewhere else?

It's possible! In the order process there's an option to 'specify different delivery address'. Fill in the details of the delivery address and you will receive your order at this address. Do you want to change the delivery address after you've placed your order? Please contact customer service. 


Do I pay shipping costs?

The costs depend on your order. We deliver a Stoov heated seat cushion starting at 7, - shipping costs and Dock6 starting at 25, -

Stoov also supplies abroad. For information about the shipping costs to one of these countries, choose the desired delivery country to your cart. The postage is immediately visible. 


Can I change or cancel my order?

If you want to change the order or cancel, we advise you to contact customer service. When the order is shipped, we unfortunately can not amend the order any more.


When will my order be delivered?

The delivery time of your order is shown in the order confirmation.

The order will be shipped when all items are in stock. If you have placed an order in which several items have a different delivery time, you can request for products in stock to be sent already.

During the summer and Christmas period there may be a delay in delivery. Orders containing products we have in stock will be delivered on time. Naturally, we make every effort to deliver the order as soon as possible.

Please note that when paying by bank transfer, the order will be expedited 1 to 2 days after we have received payment.