Return & service

 

100% satisfaction guarantee

Not satisfied with your product? Or is it broken? That's not supposed to happen. We'll solve it.
  • 14 day cooling off period after receipt of your product.
  • We'll accept "Just because" as a reason.
  • Exchange product? Upon receipt, we will send your new product as soon as possible.
  • Money Back? Within 14 days after receipt of your returned products the amount will be refunded.

2 years warranty & support 

We guarantee that our products are free from defects in materials and workmanship for a period of two years from the date of purchase. 

Stoov will repair or replace any component fails within the warranty period. This warranty applies only to the original purchaser who has bought a new product from Stoov or one of the dealers authorized by Stoov. In no event is Stoov  responsible for claims beyond the warranty period, or for any claims or damages, including but not limited to claims for faulty design, improper or misleading advice, incidental or consequential damages or injury to another person, company or entity.

 

The guarantee does not apply if such repair or replacement of parts is required due to an accident, neglect or abuse, or if the equipment is modified or repaired other than in accordance with the maintenance and service instructions of Stoov, or when a component or part is used that is not originally provided by Stoov or its authorized resellers.

 

This warranty does not cover consumable items such as batteries or substances. Our battery manufacturers ensures that the batteries are free from material and workmanship faults, and the battery under normal use and service conditions, last for a period of one year from the original date of purchase. However, this warranty does not justify nor guarantee the effective life of the batteries. This is because the effective life of a battery is mainly determined by the patterns of use and the care of the battery over its lifetime. All the claims are limited to the repair or replacement of only the products and transportation costs.